VuPoint FC-C520-VP User Manual download pdf (Page 28)

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Frequently Asked Questions:

Q: How come every time I plug the converter in to the computer I get a USB not recognized message?

I have all of the software loaded on the computer.

A: Make sure that you are using 2.0 USB ports. To check if your computer is running on 2.0 USB ports,

please follow these steps:

1. Go to Control Panel.

2. Look for System. (If you are in category view you will have to switch to classic view.)

3. Open System.

4. Look for the Hardware tab at the top of the window, click on Hardware.

5. Click on Device Manager.

6. Look for Universal Serial Bus Controllers.

7. Expand that so that you are able to see the list of all the USB ports.

8. Look for anything that says either “enhanced”, or “USB 2”. If you see any of the

mentioned words, this means that your computer has a 2.0 USB port.

This is most likely why you are getting the error message. If you do not have 2.0 USB ports, you

would have to find out the make and model of your computer and purchase an add in card that will be

compatible with your computer for USB 2.0. This should take care of the USB not recognized

message.

Q: I’m confused, when should I use the “Calibrate” function?

A: The calibrate function is used to adjust the automatic white balance and the automatic exposure of

the converter. You should calibrate right before you start scanning pictures to ensure the best white

balance and exposure control.

Q: When I plug the converter in to a USB port, the PWR light not light up on the converter. The USB

port on my computer is working. What am I doing wrong?

A: If this is happening, you may have a defective unit. There may be a short internally with the USB

connection to your converter. Please contact the retailer where you purchased the scanner from and

see if they can exchange it for you. Or you can email us at [email protected]

find out what we can do for you.

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VuPoint FC-C520-VP User Manual Page 28